At Personio, Customer Success is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Success follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!
As a Key Account Manager in our Customer Success Team, you will be responsible for the holistic support and consulting of key customers after the deal closing. Your goal is to partner with your clients on achieving their HR transformation goals by driving the product adoption and implementation of Personio and measuring the results on a regular basis.
YOUR TASKS AND RESPONSIBILITIES
Creation of requirement analyses based on the organizational structure and existing HR and recruiting processes of our customers
Implementation of key customers
Definition of project goals and competent consulting for the implementation and digitalization of HR processes
Support the improvement of our product to create the greatest possible added value for all our customers
Conception and execution of Yearly Business Reviews of your customers while being a trusted advisor in terms of HR digitization
Support of our sales team in negotiations with potential key customers
Your way until today
You have successfully completed your studies in economics or social sciences, technical business studies or a comparable course of studies
You have at least 2-3 years of client-facing experience in product adoption, strategic HR consultancy projects, HR software implementation or holistic account management ou have experience in the (B2B) software environment.
You have experience in the conception and execution of HR-related workshops and training
You have strong communication skills and can present complex issues in a structured way
You have an affinity for technology and you work very data-driven
You have very good knowledge of Spanish and English (C1 level) and ideally, a good knowledge of German (C1 level), both spoken and written
Why working with us
Market-proven, well-funded and fast-growing company ($130M funding acquired to date)
As you are joining Personio at such an early stage, this shows us your trust and confidence in us. We would like you to profit from the success of the company, and therefore, we offer you a competitive compensation package (salary, benefits and virtual shares)
We have an impact - Your chance to play a decisive role in shaping a company in its rapid growth and to grow and learn from your tasks
We love what we do, but we are still happy to enjoy 26 days of paid holidays + 2 days off for Christmas and New Years´
We enjoy becoming better day by day, that is why you will receive 1,500 € of development budget every year
We have fun! Join us for regular team events, e.g. raft trips on the Isar, ski trips, visits to the Oktoberfest and much more
We focus on results rather than schedules - we offer Flexibility and Remote-working
We want happy employees - on top of your salary you will receive 68 € for food & public transport
We like to be efficient - with us you will receive a Flexible Benefits Debit card in order to save taxes
Being a Personio means being part of something big. It means shaping the future of HR, the future of our company and at the very same time: your own. As one of the fastest-growing B2B SaaS companies in Europe, we have a great product, an amazing team with almost 400 employees and a market that is only waiting to be developed. By now we already have more than 2000 customers, but we aim high: Our goal is to build the leading HR platform in Europe. At Personio, we believe in hiring people like you - ambitious, forward-thinkers who want to be more than just another employee. Will you be one of them?