At Personio, Customer Success is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Success follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!

For our new Customer Success Team in Spain, we are looking for a Key Account Manager (f/m/d). You will be responsible for the holistic support and consulting of key customers. Your goal is the continuous improvement of the service quality and product experience of your customers, which you record in clearly measurable results.
Your tasks and responsibilities will include:

• Creation of requirement analyses based on the organizational structure and existing HR and recruiting processes of our customers
• Establish continuous business relationships through the definition of project goals and competent consulting for the implementation of HR processes
• Support the improvement of our product to create the greatest possible added value for all our customers
• Conception and execution of Quarterly Business Reviews of your customers 
• Support of our sales team in negotiations with potential key customers

• You have successfully completed your studies in economics or social sciences, technical business studies or a comparable course of studies
• You have at least 2-3 years of professional experience in HR, Customer Care, Account Management or a similar field
• Ideally, you have experience in the (B2B) software environment.
• You have experience in the conception and execution of workshops and trainings
• You have strong communication skills and can present complex issues in a structured way
• You have an affinity for technology and you work very number-driven
• You have very good knowledge of Spanish and English (C1 level) and ideally very good knowledge of German (C1 level), both spoken and written

• We have an impact - Your chance to play a decisive role in shaping a company in its rapid growth and to grow and learn from your tasks
• We love what we do, but we are still happy to enjoy 26 days of paid holidays + 2 days off for Christmas and New Years´
• We enjoy becoming better day by day, that is why you will receive 1,500 € of development budget every year
• We have fun! Join us for regular team events, e.g. raft trips on the Isar, ski trips, visits to the Oktoberfest and much more
• We focus on results rather than schedules - we offer Flexibility and Remote-working
• We want happy employees - on top of your salary you will receive 68 € for food & public transport
• We like to be efficient - with us you will receive a Flexible Benefits Debit card in order to save taxes

Being a Personio means being part of something big. It means shaping the future of HR, the future of our company and at the very same time: your own. As one of the fastest-growing B2B SaaS companies in Europe, we have a great product, an amazing team with more than 300 employees and a market that is only waiting to be developed. By now we already have more than 2000 customers, but we aim high: Our goal is to build the leading HR platform in Europe. At Personio, we believe in hiring people like you - ambitious, forward-thinkers who want to be more than just another employee. Will you be one of them?