At Personio, Customer Success is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Success follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!

For our new Customer Success Team in Spain, we are looking for a Teamlead Implementation who will be responsible for setting up the operational management of Spanish customers. Your goal is to establish and continuously improve our processes to ensure scalability for Personio's future growth in Spain. You will start developing the entire set-up of our local Customer Success Team and, once specialized teams have been formed, take over a dedicated leadership role within the Implementation Team.

YOUR ROLE & RESPONSIBILITIES

• Initial setup of Personio’s Customer Success activities including Implementation, Service and Payroll Operations in Spain based on the rich foundation and experience from the German market

• Hiring, onboarding, and ongoing development of a ~10-person Customer Success team

• Focus on setting up a scalable implementation process for Spanish customers

• Customer satisfaction assurance through continuous quality management

• Definition and analysis of result-oriented KPIs to identify improvement potentials

• Especially during the first year, a high level of involvement in the day-to-day business operations to ensure ongoing product knowledge
  
  

• You have at least 3 years of experience in the B2B software environment and have successfully led teams, ideally within a customer success/ operations department

• You create a motivating environment for your team and continuously identify the strengths and development potential of each team member

• You are passionate about process improvements while you always put the customer experience first

• You have an affinity for technology and you make data-driven decisions

• You can easily explain complex circumstances, you are strong in prioritizing tasks and setting clear goals for your team

• Ideally, you have already worked with some of our tools (e.g. Zendesk and Gainsight)

• You are a strong communicator with excellent written and spoken Spanish (C2) and English (C2) skills and have a strong customer and service orientation

• We have an impact - Your chance to play a decisive role in shaping a company in its rapid growth and to grow and learn from your tasks

• We love what we do, but we are still happy to enjoy 26 days of paid holidays + 2 days off for Christmas and New Years´

• We enjoy becoming better day by day, that is why you will receive 1,500 € of development budget every year

• We have fun! Join us for regular team events, e.g. raft trips on the Isar, ski trips, visits to the Oktoberfest and much more

• We focus on results rather than schedules - we offer Flexibility and Remote-working

• We want happy employees - on top of your salary you will receive 68 € for food & public transport

• We like to be efficient - with us you will receive a Flexible Benefits Debit card in order to save taxes

Being a Personio means being part of something big. It means shaping the future of HR, the future of our company and at the very same time: your own. As one of the fastest-growing B2B SaaS companies in Europe, we have a great product, an amazing team with more than 300 employees and a market that is only waiting to be developed. By now we already have more than 2000 customers, but we aim high: Our goal is to build the leading HR platform in Europe. At Personio, we believe in hiring people like you - ambitious, forward-thinkers who want to be more than just another employee. Will you be one of them?