Job description
As Junior Account Manager Payroll (m/f/d) in the Payroll Operations Team, you are the first point of contact for our customers with questions on their payroll. You advise our clients on the design of their payroll processes with Personio and optimally on employment and payroll issues.
- You are the responsible account manager of the onboarding and education of our customers for using Personio Payroll properly.
- You ensure a great customer experience and therefore the successful conversion at the end of the test month.
- You communicate and coordinate customer requests to our product team and thus make a decisive contribution to the further development of our software
- You are involved in the execution of the compliance measures and mechanisms that we use to ensure high quality in our payroll
- You create training content to train customers and our customer success team on topics related to payroll accounting
- You are driving forward the continuous development of our internal knowledge base and Help Center
- You will help on the organisation of scalable processes that ensure the growth of the Payroll Operations Team