At Personio, Customer Success is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Success follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!

As Account Manager Payroll (m/f/d) in the Payroll Operations Team, you are the main point of contact for our customers during the setup of the payroll module. At the end of their test month, you are the responsible account manager for the final conversion.

• You are the responsible account manager of the onboarding and education of our customers for using Personio Payroll properly.

• You ensure a great customer experience and therefore the successful conversion at the end of the test month.

• You communicate and coordinate customer requests to our product team and thus make a decisive contribution to the further development of our software

• You are involved in the execution of the compliance measures and mechanisms that we use to ensure high quality in our payroll

• You create training content to train customers and our customer success team on topics related to payroll accounting

• You are driving forward the continuous development of our internal knowledge base and Help Center

• You will help on the organisation of scalable processes that ensure the growth of the Payroll Operations Team

• You have successfully completed your business studies with a focus on accounting, controlling or Finance

• You have already gained experience in Customer Success Management, Account Management or Finance 

• You are familiar with questions and processes relating to payroll or HR. Optimally, you have already gained experience with the implementation of payroll accounting systems

• You are very customer-oriented and work structured

• You are communicative with very good German (C2 level) and English spoken and written

• Receive full responsibility for your area and be a part of our creative working environment with short decision-making paths
• 1,500 Euro development budget, which you can use as you wish
• Regular team events, e.g. raft trips on the Isar, ski trips, visits to the Oktoberfest and much more
• Stylish and open office in the heart of Munich with delicious Fairtrade coffee, various cold drinks, fruit and muesli for free
• 28 paid vacation days, flexible home office regulation
• Lightning-fast electric scooter of your choice as a "company car" (www.unumotors.com) or additional payment for MVV ticket     
• Subsidized Qualitrain membership: For 25 euros a month you can train in 90 fitness and yoga studios, swimming pools and many other sports facilities in Munich
• Because joining us at an early stage shows your trust and confidence in Personio, we want you to also profit from the success of the company. Therefore, we will offer you a competitive compensation package (e.g. salary, benefits, virtual shares)

Being a Personio means being part of something big. It means shaping the future of HR, the future of our company and at the very same time: your own. As one of the fastest-growing B2B SaaS companies in Europe, we have a great product, an amazing team with more than 300 employees and a market that is only waiting to be developed. By now we already have more than 2000 customers, but we aim high: Our goal is to build the leading HR platform in Europe. At Personio, we believe in hiring people like you - ambitious, forward-thinkers who want to be more than just another employee. Will you be one of them?